Welcome to Crafty Cactus. By using this website, you agree to the terms and conditions outlined below. Please read them carefully before placing an order or using any part of this site.
This website is operated by Crafty Cactus (owned and managed by Suné Swanepoel).
Contact details:
Phone: 083 650 8084
Email: orders@craftycactus.com
Address: 63A Simon Street, Bethal, 2310
Business Hours: Monday – Friday, 08:00–17:00
By accessing our website, you confirm that you are at least 18 years old or have permission from a parent or guardian to use this site.
We take great care to accurately display product descriptions, images, and pricing. However:
Colours may vary slightly due to screen settings.
Stock levels may change at any time.
Crafty Cactus reserves the right to modify or discontinue any product without notice.
All prices listed on the website are in South African Rand (ZAR).
Payment must be made in full before an order is processed.
We accept payments via WooCommerce-supported payment gateways, including EFT and card payments.
Crafty Cactus does not store or process any payment card information—this is handled securely by third-party processors.
By placing an order, you agree to the Shipping & Delivery Policy.
Once an order is placed, Crafty Cactus will process and dispatch your order within the specified timelines.
Crafty Cactus is not responsible for courier delays, lost parcels due to incorrect delivery information, or circumstances beyond our control.
Returns are accepted in accordance with our Returns Policy.
Custom or personalised items cannot be returned unless defective.
Custom orders require extended preparation time and may involve additional conditions (longer processing periods, design approvals, etc.). Customised products are non-refundable once production has begun.
All content on this website—including images, designs, logos, product descriptions, and text—is the property of Crafty Cactus.
You may not copy, reproduce, or distribute any content without written permission.
You agree not to:
Use the site for unlawful purposes
Attempt to hack or disrupt the website
Upload malicious software or code
Use our content without permission
Crafty Cactus reserves the right to terminate access to anyone who violates these terms.
Crafty Cactus is not liable for:
Losses resulting from courier delays or third-party errors
Damages arising from misuse of products
Any indirect, incidental, or consequential damages
Our liability will never exceed the amount paid for the purchased product.
Crafty Cactus may update these Terms & Conditions at any time.
Continued use of the website indicates acceptance of any updated terms.
Crafty Cactus respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, store, and use your data when you interact with our website.
We collect the following types of information:
Name and surname
Delivery and billing address
Email address
Phone number
Order details
Payment confirmation (not card details)
Our WordPress/WooCommerce website may collect:
IP address
Browser type
Device information
Pages visited
Cookies & tracking data
This helps us improve your shopping experience.
We collect personal information to:
Process and deliver orders
Provide customer support
Communicate order updates and tracking
Improve website functionality
Send promotions or newsletters (only if you opt-in)
We do not sell or rent your information to any third party.
Crafty Cactus does not store or process your card or banking details.
All payments are processed securely through third-party payment gateways compliant with industry-standard security protocols.
Our website uses cookies to:
Improve site performance
Remember your preferences
Enable cart and checkout functionality
Track analytics for website improvement
You may disable cookies in your browser settings, but some website features may not function properly.
We only share your data when necessary, such as:
With courier companies for delivery
With payment gateways to process orders
With service providers who maintain the website
These third parties are required to protect your information and may not use it for their own purposes.
We take reasonable precautions to protect your data.
However, no online system is 100% secure, and we cannot guarantee absolute protection against cyber threats.
You may:
Request a copy of your personal information
Update or correct your details
Request deletion of your account (where legally possible)
Opt out of marketing communications at any time
To exercise these rights, contact: orders@craftycactus.com
We keep your information only as long as necessary for:
Fulfilling your order
Legal or tax purposes
Security and fraud prevention
Our website may contain links to external sites.
Crafty Cactus is not responsible for the content or privacy practices of those websites.
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with the revised effective date.
For questions about our Terms, Privacy Policy, or your personal information, please contact:
Crafty Cactus
Att: Suné Swanepoel
📞 083 650 8084
📧 orders@craftycactus.com
📍 63A Simon Street, Bethal, 2310
🕒 Monday – Friday | 08:00 – 17:00